Positive outlook for Philippine IT-BPM industry
The Philippine Information Technology-Business Process Management (IT-BPM) industry is optimistic of further growth that will be fueled by integration of agentic and artificial intelligence (AI) into global business and customer services, along with a strong rise of the global capability centers (GCCs).
This seen is seen boosting the industry’s revenues by 5 percent this year to $40 billion, with next year’s forecast pegged at 5 percent to $42 billion. Furthermore, the employment in the industry is forecast to reach around 1.97 million by next year.
However, the rise of AI and GCCs requires IT-BPM professionals to adopt the trend.
“Every digital Filipino worker must be rewired for the AI era…Let us remember, technology alone will not miss what sets the Philippines apart (but) our human element, our ingenuity, our empathy, (and) our trust. AI must serve people, not replace them. The formula is simple — technology plus human,” IT & Business Process Association of the Philippines (IBPAP) president and CEO Jack Madrid said during the opening of the two-day International IT-BPM Summit (IIS) 2025 in Parañaque City on September 23, 2025.
He sees the GCC market boosting the growth of the IT-BPM sector globally, with revenues rising to $155 billion by 2027 from around $100 billion in 2024.
GCCs provide services for finance, human resources, customer support, IT, data analytics, marketing, and digital services.
India is the current GCC leader, but Madrid said the Philippines should aspire to be major player.
“We have the talent, we have the scale, the cost efficiency, and the ecosystem maturity to become the next global GCC power,” Madrid said.
“And I think one message was clear — it’s no longer India or the Philippines. It’s only India and the Philippines. There is more work and potential for both countries to deliver services they need,” he added.
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